Terms and Conditions

Introduction

Current as at 31 January 2016

These terms and conditions of use, together with the policies, notices and disclaimers referred to below (Terms & Conditions), govern your use of the services at robertplumb.com.au (Robert Plumb Online or Site).

1. Acceptance of terms

Your access to, and use of the Site including your use of the materials and information accessible on or from the Site and the ordering of products from Robert Plumb Pty. Ltd., is governed by these Terms & Conditions.

Your use of the Site is conditional upon your acceptance and compliance with these Terms & Conditions. You should read the Terms & Conditions carefully. By using the Site, you agree to be bound by, and comply with, these Terms & Conditions. You must not access, browse or otherwise use the site unless you agree to be bound by the Terms & Conditions.

Robert Plumb Pty. Ltd. reserves the right to amend the Site and the Terms & Conditions at any time and from time to time without notice to you. Your continued use of the Site after any amendment to the Terms & Conditions constitutes an agreement by you to abide and be bound by the Terms & Conditions as so amended. If you breach these Terms & Conditions, your right to use the site will cease immediately and we may refuse you access to the site at our complete discretion.

2. Accessing the site

Access to the Site is not provided on a continuous, uninterrupted or permanent basis. Products on the site may vary from time to time. Not all sections of the site may be able to be accessed by all users of the site. Robert Plumb Pty. Ltd. reserves the right to withdraw or amend the service Robert Plumb Pty. Ltd provides on the site without notice. Robert Plumb Pty. Ltd will not be liable if for any reason the Site is unavailable at any time or for any period.

From time to time, Robert Plumb Pty. Ltd. may restrict access to some parts of the site, or the entire site, to users who have registered with us. When you register, you are required to provide Robert Plumb Pty. Ltd. with information about yourself which is true, accurate, current and complete in all respects. Robert Plumb Pty. Ltd. may change registration requirements from time to time at its complete discretion.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of the Robert Plumb Pty. Ltd security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Robert Plumb Pty. Ltd. has the right to disable any user identification code or password, whether chosen by you or allocated by Robert Plumb Pty. Ltd, at any time, if in Robert Plumb’s opinion you have failed to comply with any of the provisions of these Terms & Conditions.

3. Robert Plumb Pty. Ltd. online membership

When you sign up to become a member of Robert Plumb Pty. Ltd. Online, you will provide us with certain personal information. Your personal information may be used for providing you with news, offers and information about Robert Plumb Pty. Ltd. Online and promotions run by the Robert Plumb Pty. Ltd., as well as for the purposes set out in these Terms & Conditions.

4. How contracts are formed between you and Robert Plumb Pty. Ltd.

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions and any additional Terms & Conditions notified to you by Robert Plumb Pty. Ltd.
Robert Plumb will transmit each order to the Robert Plumb warehouse. They will then pack and ship orders. Please be aware that your order is not complete, and no contract is formed until you receive an email indicating shipment of the order – this email will also specify the goods and/or services to which the order applies.
The products on the website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts. By making an on-line purchase with Robert Plumb Ltd. Pty., you accept these Terms & Conditions and acknowledge that you are over the age of eighteen (18) years and able to make a legally binding contract.

5. Refusal of transaction

Robert Plumb Pty. Ltd. may refuse to process an order for any reason or refuse service to anyone at any time at our sole discretion. Additionally, your financial institution, Velocity or PayPal (as applicable) may also decline to process payment requests. Robert Plumb Pty. Ltd. will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

6. Delivery arrangements

Your shopping basket on the Site displays the goods you have chosen; Robert Plumb Pty. Ltd. will supply them and details of post and packing.
Stock items are shipped within 48hrs of ordering and will take anywhere between 2 – 14 days to arrive. Lead times vary for custom and made to order products.

7. Returns and cancellations

Robert Plumb Pty. Ltd. will provide a refund for stock items as long as products are in NEW condition, in original packaging and sent back to the Robert Plumb showroom within 7 days of receipt of product. No exchange or credit is given for powder coated, custom or made to order items. Shipping costs for exchanged or refunded goods will not be refunded.

8. Goods and services (GST) and other taxes

Prices displayed on the Site are inclusive of GST on the sale, if any.
You are responsible for the payment of any and all taxes, duties, charges, imposts or other liabilities imposed by any government agency, government taxation agency or other government body, including without limitation, any customs duty, any additional GST payable or any value added tax imposed on any products or services acquired or ordered by you from the Site. The Site is designed for use by Australian residents. If you are not an Australian resident you must make your own enquiries about whether any such liabilities will be imposed if products are delivered to you

9. International delivery

International orders are unable to be accepted. International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing.

10. Security

When you move to the check out page, Westpac uses Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data. To check that you are in a secure area of the Site before sending personal data please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
While Robert Plumb Pty. Ltd. takes appropriate technical and organisational measures to safeguard the personal data that you provide to Robert Plumb Pty. Ltd., no transmission over the internet can ever be guaranteed secure. Consequently, please note that Robert Plumb Pty. Ltd. cannot guarantee the security of any personal data that you transfer over the Internet to Robert Plumb Pty. Ltd. or its payment gateway. If you are using a computer or terminal in a public location, Robert Plumb Pty. Ltd. recommends that you always log out and close the website browser when you complete an online session for your security. In addition Robert Plumb Pty. Ltd. recommends that you take the following security measures to enhance your online safety:
– Keep your account passwords private. Remember, anybody who knows your password may access your account.
– When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. Robert Plumb Pty. Ltd. also recommends that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change password’.
– Avoid using the same password for multiple online accounts. Robert Plumb Pty. Ltd. will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Robert Plum.com.au asking you to do so, please ignore it and do not respond. The Australian Government has published additional information about protecting yourself in online transactions. This is available at http://www.staysmartonline.gov.au/ (this website is not provided by the Robert Plumb Pty. Ltd.).

11. Privacy

Robert Plumb Pty. Ltd. may collect your personal information through your use of the Site or through your contact with Robert Plumb Pty. Ltd. By providing any such personal data or other information you agree that Robert Plumb Pty. Ltd. can disclose your personal information in the following ways: – for the purpose of and incidental to your use of the Site, including facilitating the completion of orders through the site and other uses and disclosures we required to operate the site; – to provide third parties who provide services to us in relation to the site, including processing of payments relating to orders, mailing houses, call centres, gateway providers, delivery service providers and organisations that assist us to check for or prevent unauthorised or fraudulent transactions, or who facilitate payments made through the Site, including if applicable Velocity or PayPal; and – for other purposes to which you, either expressly or impliedly, consent to.

12. Feedback

General comments about the site are welcome by email at info@robertplumb.com.au

Retail Terms and Conditions

Pricing

All pricing is quoted in Australian Dollars and inclusive of GST unless stated otherwise. Pricing is ex-warehouse. All sale quotes are valid until the end of the sale period. A delivery charge will be quoted upon receipt of the order. Installation is not included in delivery charge. Special rates may apply to large orders.

Claims

Customers should inspect all items at the time of delivery and sign delivery documents supplied. Claim for damage during delivery must be recorded at the time of receipt of the goods.

Liability

Robert Plumb Pty. Ltd. accepts no responsibility for installation or products being placed or located in an unsafe position that may result in harm to either persons or property. Care and maintenance information for the goods has been provided in good faith and Robert Plumb accepts no responsibility for damage caused by treatments or products not manufactured by Robert Plumb Pty. Ltd. Any liability of Robert Plumb Pty. Ltd. howsoever arising, whether by reason of any breach of any condition or warranty implied by statute or of an express condition or warranty in this document or of any duty in tort (including negligence) is, to the extent legally permitted, limited as set out below. In the case of goods the liability of Robert Plumb Pty. Ltd. is limited to any one or more of the following (as selected by Robert Plumb Pty. Ltd.): – the replacement of the goods or supply of equivalent goods; or the repair of the goods; or
– the payment of the cost of replacing the goods or acquiring equivalent goods; or
– the payment of the cost of having the goods repaired.
In the case of services, the liability of Robert Plumb Pty. Ltd. is limited to any one or more of the following (as selected by Robert Plumb Pty. Ltd.):
– the supplying of the services again; or
– the payment of the cost of acquiring those services again.
– Robert Plumb Pty. Ltd. is not liable for any indirect or consequential loss however arising.

Warranty and workmanship

The finest quality workmanship is guaranteed when you purchase from the Robert Plumb Pty. Ltd. range. Robert Plumb Pty. Ltd. gives replacement warranty only on all products.
The following warranties specifically exclude damage due to normal wear and tear, abuse or misuse of the product in a manner other than its intended use.
Timber:
Natural weathering affects all timber exposed to the elements. Robert Plumb Pty. Ltd. uses New Guinea Rosewood. This timber is graded for outdoor use. New Guinea Rosewood is used on all of our timber furniture due to its proven external durability and dense stable nature. It has similar properties to teak and has a very fine grain. As timber is a natural material, tonal differences among the various elements may occur. Moreover if the products are purchased at different periods the elapsed time and climatic conditions may cause variations in colour and tone and Robert Plumb Pty. Ltd. cannot accept any responsibility. Any product used outdoors should be regularly maintained to extend the life of the product.
Warranty: 5 years on structure (not including cushions or fabric).
Staining of Robert Plumb Pty. Ltd. Products
Robert Plumb Pty. Ltd. offers a range of stains, which can be applied to our timber furniture upon request. We choose to use the Resene Penetrating Oil Stain. It is important to note Resene Penetrating Oil Stain will require ongoing maintenance.
Robert Plumb Pty. Ltd. offers six standard colours (samples can be viewed in our Botany Showroom). If alternate colours are required we charge a $150 sampling fee per colour.
Once a stain colour is approved, Robert Plumb Pty. Ltd. does not accept any responsibility for variations between the sample and finished item(s). These variations are expected as New Guinean Rosewood is a natural product.
Stainless Steel
Our stainless steel products are manufactured from the highest quality marine grade stainless steel (unless otherwise stated) which will maintain its natural integrity during the life of the product.
Warranty: 5 years on stainless; timber component for stainless steel has a 5 year warranty (not including fabric or cushions).
Woven
Our woven furniture is made from aluminium and sunloom. Sunloom is waterproof, UV and tear resistant.
Warranty: 5 years on structure (not including cushions or fabric).
Architectural Hardware
Constructed with 316 marine grade stainless steel (unless otherwise stated).
Warranty: 5 years excluding working parts.
Planters & Firepits Warranty
Chunky Planters: 3 years.
Fire Pits: 3 years.
Terracotta Pot Range: 3 years (on any structural faults)
Lights Warranty
5 years on copper shade and timber post. 1 year on actual light component.

Lead times

Some stock will be carried in the warehouse but please allow a minimum of 8 weeks plus an additional 4 weeks for orders placed between October and January All lead times are subject to availability of materials from suppliers. Confirmation of lead time is subject to final order quantity and product availability. Robert Plumb Pty. Ltd. will not be liable for claims arising from delay in delivery due to strikes, shipping accidents, unavailability of materials or events beyond its control. If ordering out of stock items a time frame for delivery will be estimated prior to confirmation of order.

Delivery delays

Should the client request a delay in delivery, Robert Plumb Pty. Ltd. will hold the order (in part or whole) free of charge for one week beyond the original delivery date. After this the customer will need to make alternative arrangements for storage. Should Robert Plumb Pty. Ltd. be requested to store the goods the client will be invoiced for storage at a rate of $75 per week.

Returns and cancellations

In the event of a warranty claim, returned products must be in NEW condition and in original packaging, and sent to the Robert Plumb Pty. Ltd. warehouse within 30 days of receipt of product. Shipping costs on returned goods will not be refunded. In the event of an order cancellation by the client: – Within 7 days of placing the order 10% of the deposit will be retained by Robert Plumb Pty. Ltd. in addition to any costs incurred
– After 7 days of placing the order 20% deposit will be retained by Robert Plumb Pty. Ltd. in addition to any costs incurred.

Delivery and installation

A shipping charge will be quoted assuming there is one delivery and precise site conditions are known. Should there be subsequent deliveries then additional delivery charges will be invoiced. Where part deliveries are made, Robert Plumb Pty. Ltd. maintains the right to invoice the customer for pro rata progress payments in respect of those items delivered.
Delivery is provided on the basis that the site is free of other trades and is within the hours of 8am – 5pm Monday to Friday excluding public holidays.
Clear and reasonable site access must be provided with unrestricted lift facilities (if applicable).

Items in stock

Goods must be paid for in full. Goods must be collected from the Robert Plumb warehouse within 7 days of final payment.

Orders

Orders must be confirmed in writing by fax, email, post or by signing this form.
An Order Acknowledgement Form will be sent to confirm order.
Notification of amendments or additions to any order must be made in writing within 48 hours.
A deposit of 50% of the purchase price is payable on placement of order with the balance payable prior to receipt of goods.
All goods remain the property of Robert Plumb Pty. Ltd. until paid for in full.
Payment may be made by credit card (Visa, MasterCard or AMEX), personal or company cheque (payable to Robert Plumb Pty. Ltd.) or DIRECT DEBIT transfer funds to BSB: 032 035 Account No: 184 141 Account Name: Robert Plumb Pty Ltd. Please note a 2% surcharge applies for all American Express payments.
The deposit will only be refundable in certain circumstances (see Returns and Cancellations above).

Security

Robert Plumb Pty. Ltd. uses Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data that you send to Robert Plumb Pty. Ltd. when placing an order through the Site. To check that you are in a secure area of the Site before sending personal data to Robert Plumb Pty. Ltd., please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. While Robert Plumb Pty. Ltd. takes appropriate technical and organisational measures to safeguard the personal data that you provide to Robert Plumb Pty. Ltd., no transmission over the internet can ever be guaranteed secure. Consequently, please note that Robert Plumb Pty. Ltd. cannot guarantee the security of any personal data that you transfer over the Internet to Robert Plumb Pty. Ltd. or its payment gateway. If you are using a computer or terminal in a public location, Robert Plumb Pty. Ltd. recommends that you always log out and close the website browser when you complete an online session for your security.
In addition Robert Plumb Pty. Ltd. recommends that you take the following security measures to enhance your online safety:
Keep your account passwords private. Remember, anybody who knows your password may access your account.
When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. Robert Plumb Pty. Ltd. also recommends that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change password’,
Avoid using the same password for multiple online accounts. Robert Plumb Pty. Ltd. will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Robert Plumb Pty. Ltd..com asking you to do so, please ignore it and do not respond. The Australian Government has published additional information about protecting yourself in online transactions. This is available at http://www.staysmartonline.gov.au/ (this website is not provided by the Robert Plumb Pty. Ltd.).